Managing your front-line during a pandemic

Modern wireless retail leaders are coming to realize that communicating with employees is important.

Article

Employee communication checklist

In the wake of COVID-19, business performance is certainly top-of-mind. But have you ever put thought to what your employees are experiencing as a result of the pandemic? Use this checklist to make your employees become PR megaphones for your business while you continue to monitor the situation.

Checklist

CDC's guide to Coronavirus

What you need to know about COVID-19, updates to cases in the US, and symptoms of Coronavirus, and how to prepare.

External Resource

NRF's Coronavirus resources for retailers

National Retail Federation's collection of resources for retailers in North America.

External Resource

The Vox guide to COVID-19 Coronavirus

Simple, easy-to-understand, and exhaustive collection of resources to help you stay healthy.

External Resource

How to Master Conversation Over Text

A great primer on how to use texting in your outreach strategy. Remote communication will be crucial now.

On-Demand Webinar

Government of Canada

Updates to COVID-19 cases in Canada, tips on prevention, travel advice, and symptoms.

External Resource

Retail Council of Canada's guide to Coronavirus

RCC compiled FAQs to help retailers navigate through this crisis as safely and as quickly as possible.

External Resource

BDC's financial support for Canadian businesses impacted by Coronavirus

New financial relief measures for qualified businesses in Canada.

External Resource

Communicating with your customers during a crisis

Here's how we're committed to helping the wireless retail community get through these crazy times.

Video

How to book safe appointments in wireless retail

A practical guide on implementing social distancing practices for wireless retailers who are still open.

Article

Communicating with your customers remotely via messaging

Our own Scott McArthur was a guest on Think Retail where he insight on staying connected with customers remotely.

Podcast

Calling customers in a COVID-19 world

A few things to consider before having your front-line sales team pick up the phone to call your customers.

Article

Podcast

Adam shares insights on what streamlining customer experience means in the context of digitization in the COVID era.

Customer Success Story

Atlantic Wireless are notorious for being an innovative group. They share details on 4 unique programs that set them apart.

David Snyder and Scott McArthur share a roadmap to business rebirth packed with actionable insights.

On-Demand Webinar

A communications checklist for customers

Use this a 14-point checklist to communicate with your customers before, during, and after the crisis.

Checklist

Communicating with your customers during a crisis

A crisis is a time to show empathy and build relationships with the communities in which you operate.

Article

Managing uncertainty as a sales leader

In this two-part episode, Dave Snyder provided some timely advice on how to effectively lead a sales team.

Podcast (PART 1)

Customer Sentiment Analysis Report: March and April

A sentiment analysis of 1M+ conversations in between retailers and their customers.

Report

The state of wireless retail

In part 1 of our interview with Stacy Hamer, she explains the state of wireless retail and how you could adapt for the future.

Podcast (PART 1)

Managing uncertainty as a sales leader

In part 2 of this interview, Dave digs deeper into what your employees expect from you as a sales leader.

Podcast (PART 2)

The state of wireless retail

In part 2 of this interview, Stacy explains what makes a great leader during a crisis, and how her own leadership style has changed.

Podcast (PART 2)